
If you intend to present exceptional client service while generating new customer journeys, MB-230 is your best option. It allows you to obtain an insight into Dynamics 365’s automatic case creation tools, and queue management frees up time to build strategies that produce the highest level of client satisfaction. The MB-230 exam will measure your skill to handle cases and knowledge management, execute omnichannel for client service and analytics management.

We have designed Microsoft Customer Service Functional Consultant practice exams to help you prepare for the MB-230 certification exam. This practice exam provides you with an opportunity to become familiar with the question topics and formats found in the actual