01. A support team promises its customers a response inside an agreed window for a hosted service. Delivering that response depends on an internal database team and on a third-party network supplier. Neither has committed to anything about how quickly it will respond, and both are usually willing but occasionally slow.
What is missing from the arrangement?
a) No further agreement beyond the customer-facing commitment itself
b) A single service-level agreement extended to cover the internal team and the outside supplier as well
c) An operational-level agreement with the internal team and an underpinning contract with the supplier
d) An underpinning contract with the internal team and nothing with the supplier
02. A public site serves mostly static product images and documents to visitors spread across several continents. Visitors far from the hosting location report that pages take a long time to appear, while the servers themselves show plenty of spare capacity throughout the day.
Which change addresses the complaint?
a) Add more processors and memory to the servers that already host the site's content
b) Compress the images once more before the web servers send them
c) Restart the web servers on a regular schedule during quiet hours
d) Serve the static files from caching locations close to each group of visitors
03. Two departments adopt the same subscription platform. One works entirely within the settings and templates the platform exposes. The other commissions bespoke modules that extend the platform's behavior through its extension points. Both now price a move to a competing platform, and both can export their records cleanly.
Which department faces the higher cost of moving, and why?
a) The second department, because its modules must be rebuilt
b) Neither department, because the exported records remain portable either way
c) Both equally, because the records export identically from either platform
d) The first department, because it has more settings to reproduce
04. A provider met every availability commitment in its agreement for the quarter, and its reporting has been checked and is accurate. In the same quarter a single failure left an organization's order service unusable for far longer than the organization's own agreed recovery time, and orders were lost.
How should the organization read those two facts together?
a) The recovery objective was set too ambitiously and should be relaxed to match the provider's commitment
b) The commitment and the recovery objective measure different things, and meeting one does not ensure the other
c) The organization may treat its own objective as breached by the provider under the agreement
d) The provider's reporting must be wrong, since a failure of that length could not sit inside a commitment that was met
05. An accounting application runs its own database engine, which writes small updates to individual records many times a second and expects the storage underneath it to behave like a locally attached volume it controls at a low level. Which storage type fits this workload?
a) Archival storage that returns records only after a restore request
b) Object storage reached over a web protocol, where each update rewrites the whole object
c) Block storage presented as volumes the database server formats and manages itself
d) File storage mounted as a shared directory tree that several servers can open at once
06. A support team applies the same documented configuration adjustment to one of its cloud services about twice a month. The procedure is written down, the outcome is predictable, and no previous run has caused an incident. Each run is currently submitted for individual review, which usually waits several days in the queue. The team wants that wait removed without losing the record of what was done and when.
Which change classification should the team seek for this work?
a) Standard change, which is authorized once as a procedure so every run proceeds on that authority and is still logged
b) Normal change, which keeps the work in the review queue but shortens the notice period required
c) Unrecorded routine work, which needs no submission at all once the written procedure has been reviewed and filed by the team
d) Emergency change, which allows the run to proceed immediately whenever the queue is long
07. An analysis workload must run with a particular operating-system setting in place, and the organization has determined that it cannot proceed without that setting. The provider's managed offering of the same capability removes all of the operating work but exposes no way to apply it. The organization has people able to run the capability themselves if it chooses to.
Which arrangement should the organization adopt?
a) A managed offering, with the setting requested later
b) Self-management on virtual machines, accepting the operating work involved
c) A managed offering adopted now, with the requirement revisited after go-live
d) Self-management on virtual machines, with an application-level workaround used instead
08. A department copies customer records into a cloud storage area for each analysis it runs, then keeps every copy afterwards on the view that storage is inexpensive and old data may one day prove useful. The records include personal details of identifiable people. Several hundred copies have accumulated.
Which consequence makes that accumulation a risk rather than a precaution?
a) Older copies take longer to retrieve from storage
b) Reproducing an earlier analysis becomes harder as the number of stored copies keeps growing
c) The department's storage charges accumulate quietly across many small copies of the same customer records
d) Every copy kept is another copy that must be protected and accounted for
09. Administrator permissions in an organization's cloud environment have built up over two years of project work, and nobody has had access removed in that time. A team member proposes reviewing entitlements whenever an external audit is scheduled, and not otherwise.
What is the weakness of tying the review to the audit?
a) An audit-triggered review is sufficient, because the auditors define the standard the organization is measured against, and passing it is the objective
b) Reviews should instead be replaced by stronger authentication, since the risk comes from stolen credentials rather than from excess permissions
c) Entitlements accumulate continuously, so a review timed to an external event leaves the excess in place between events
d) The audit will find the excess permissions itself, so a separate review duplicates work
10. A contractor's engagement ends today and the contractor's account is disabled in the directory. During the engagement the contractor created an access key for an automation script that still runs, and a browser session opened this morning is still live. Access must stop today, not at the next convenient point.
Which step stops the access that remains?
a) Revoke the keys and sessions the account issued
b) Wait for the active session to expire on its own schedule
c) Reset the password on the disabled account
d) Check that the account shows as disabled in the directory