Microsoft Dynamics 365 Fundamentals (CRM) Exam Syllabus

Microsoft Dynamics 365 Fundamentals (CRM) PDF, MB-910 Dumps, MB-910 PDF, Microsoft Dynamics 365 Fundamentals (CRM) VCE, MB-910 Questions PDF, Microsoft MB-910 VCE, Microsoft CRM Dumps, Microsoft CRM PDFUse this quick start guide to collect all the information about Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MB-910 Microsoft Dynamics 365 Fundamentals (CRM) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual Microsoft CRM certification exam.

The Microsoft Dynamics 365 Fundamentals (CRM) certification is mainly targeted to those candidates who want to build their career in Microsoft Dynamics 365 domain. The Microsoft Certified - Dynamics 365 Fundamentals (CRM) exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of Microsoft CRM.

Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:

Exam Name Microsoft Certified - Dynamics 365 Fundamentals (CRM)
Exam Code MB-910
Exam Price $99 (USD)
Duration 60 mins
Number of Questions 40-60
Passing Score 700 / 1000
Books / Training MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Schedule Exam Pearson VUE
Sample Questions Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions
Practice Exam Microsoft MB-910 Certification Practice Exam

Microsoft MB-910 Exam Syllabus Topics:

Topic Details

Describe Dynamics 365 Marketing (15-20%)

Describe Dynamics 365 Marketing capabilities - Describe the process for generating and scoring leads by using marketing forms and pages
- Describe how to target customers by using segments and subscription lists
- Describe email marketing concepts and processes
- Describe the process of automating marketing activities by using customer journeys
- Describe event management features and capabilities
- Describe real-time marketing concepts
Describe marketing-related apps - Describe the capabilities of Dynamics 365 Customer Insights
- Describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle - Describe leads and the process for qualifying leads
- Describe the opportunity management process
- Describe the quote lifecycle
- Describe order and invoice management
- Describe sales pipeline and forecasting concepts
Describe sales-related apps - Describe capabilities of Dynamics 365 Sales Insights
- Describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components - Describe Knowledge Management
- Describe the case lifecycle including service-level agreements (SLAs) and entitlements
- Describe how to use queues to manage work
- Describe Omnichannel for Customer Service
- Describe historical analytics

Describe Dynamics 365 Field Service (15-20%)

Describe Field Service capabilities - Describe the work order lifecycle
- Describe capabilities of the Inspections feature
Describe scheduling capabilities - Describe resource and scheduling processes
- Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)
- Describe customer assets and how to enable proactive customer asset maintenance by using Connected Field Service

Describe shared features (20-25%)

Identify common customer engagement features - Describe Microsoft Dataverse as the foundation for Dynamics 365 apps
- Describe the Dynamics 365 customer engagement apps
- Describe customers and activities
Describe integration options - Describe built-in reporting capabilities including dashboards, charts and views
- Describe Microsoft Teams integration capabilities
- Describe email capabilities including App for Outlook
- Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps
- Describe options for analyzing data by using Power BI

To ensure success in Microsoft CRM certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) exam.

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