Microsoft Dynamics 365 Fundamentals (CRM) Exam Syllabus

Microsoft Dynamics 365 Fundamentals (CRM) PDF, MB-910 Dumps, MB-910 PDF, Microsoft Dynamics 365 Fundamentals (CRM) VCE, MB-910 Questions PDF, Microsoft MB-910 VCE, Microsoft CRM Dumps, Microsoft CRM PDFUse this quick start guide to collect all the information about Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MB-910 Microsoft Dynamics 365 Fundamentals (CRM) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual Microsoft CRM certification exam.

The Microsoft Dynamics 365 Fundamentals (CRM) certification is mainly targeted to those candidates who want to build their career in Microsoft Dynamics 365 domain. The Microsoft Certified - Dynamics 365 Fundamentals (CRM) exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of Microsoft CRM.

Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:

Exam Name Microsoft Certified - Dynamics 365 Fundamentals (CRM)
Exam Code MB-910
Exam Price $99 (USD)
Duration 60 mins
Number of Questions 40-60
Passing Score 700 / 1000
Books / Training MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Schedule Exam Pearson VUE
Sample Questions Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions
Practice Exam Microsoft MB-910 Certification Practice Exam

Microsoft MB-910 Exam Syllabus Topics:

Topic Details

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities - describe how to target customers by using segments and subscription lists
- describe the lead generation and qualification process including lead scoring
- describe customer journeys
- describe event management features and capabilities
Describe related marketing apps - describe the capabilities of LinkedIn Campaign Manager
- describe the capabilities of Dynamics 365 Customer Voice
- describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle - describe leads and the process for qualifying leads
- describe the opportunity management process
- describe the quote lifecycle
- describe use cases for orders and invoices
- describe processes and tools used for forecasting sales
Describe related sales apps - describe capabilities of Dynamics 365 Sales Insights
- describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components - describe cases, queues, and entitlements
- describe Knowledge Management
- describe service-level agreements (SLAs)
Describe related customer service apps - describe Omnichannel for Customer Service
- describe Connected Customer Service
- describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle - describe the lifecycle of a work order including work order creation
- describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
- describe capabilities for the Inspections feature
Describe scheduling capabilities - describe resource management capabilities including skills, and proficiency models
- identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians
- describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities - describe inventory management transaction types
- describe customer asset management and preventive maintenance processes
- describe options for performing proactive customer asset maintenance by implementing IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities - describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
- identify views and reports that aid a project service company in making decisions
Describe project sales capabilities - describe the process for converting leads into projects
- describe opportunity management and quote management for project-based and product-based quotes
- describe use cases for project contracts
Describe project planning and resource management capabilities - describe allocation methods, tasks, subtasks, and assignments
- describe time and expenses entry, and entry approvals
- describe resource skills and proficiency models
- identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

Describe shared features (15-20%)

Identify common customer engagement features - describe customers and activities
- describe the product catalog
- describe price lists, discounts, and currencies
- describe cases
- describe resources
Describe reporting capabilities - describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
- describe options for exporting data to Microsoft Excel
- describe options for analyzing data by using Power BI
Describe integration options - describe Microsoft Teams integration capabilities
- describe use cases for integrating with Microsoft Excel and Microsoft Word
- describe options for managing documents by using SharePoint Online
- describe email integration capabilities

To ensure success in Microsoft CRM certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) exam.

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