Microsoft Agentic AI Business Solutions Architect (AB-100) Certification Sample Questions

The purpose of this Sample Question Set is to provide you with information about the Microsoft Agentic AI Business Solutions Architect exam. These sample questions will make you very familiar with both the type and the difficulty level of the questions on the AB-100 certification test. To get familiar with real exam environment, we suggest you try our Sample Microsoft Agentic AI Business Solutions Architect Certification Practice Exam. This sample practice exam gives you the feeling of reality and is a clue to the questions asked in the actual Microsoft Certified - Agentic AI Business Solutions Architect certification exam.

These sample questions are simple and basic questions that represent likeness to the real Microsoft AB-100 exam questions. To assess your readiness and performance with real time scenario based questions, we suggest you prepare with our Premium Microsoft Agentic AI Business Solutions Architect Certification Practice Exam. When you solve real time scenario based questions practically, you come across many difficulties that give you an opportunity to improve.

Microsoft AB-100 Sample Questions:

01. Reference Scenario: click here

Each proposed agent must carry its own return on investment analysis for the chief financial officer to sign off. You need to recommend what the guest services agent’s analysis should count. What should you recommend?

a) Combine the two agents into a single program-level case, because the same program funds both of them and the board approved them together.

b) Set the desk hours this agent saves against the whole program’s cost, including the renewal agent’s, so that the case stays conservative.

c) Count the desk hours this agent saves together with the expected season pass uplift, because both benefits follow from the same AI initiative.

d) Count the desk hours this agent saves against its own cost, and leave the renewal uplift to the other agent’s case.

02. Reference Scenario: click here

You need to design the supplier correspondence agent so that it meets the requirements for how it starts and for how purchase order changes are committed.

Which two actions should you perform? Each correct answer presents part of the solution.

a) Grant the agent permission to update confirmed purchase order lines and notify the responsible buyer after each change is committed.

b) Start the agent from a trigger that fires when a supplier email arrives in the shared mailbox.

c) Have the agent propose the change and place it in the responsible buyer's approval queue so that it is committed only on the buyer's decision.

d) Publish the agent to Microsoft Teams so that buyers can forward a supplier email to it and ask what should change.

e) Run the agent on a nightly schedule that processes every supplier email received that day.

03. Your organization is evaluating whether to implement agents for their customer service operations. Which aspect should you assess FIRST when determining the use of agents in task automation?

a) The complexity and repetitiveness of current manual tasks

b) The availability of Azure OpenAI credits in the subscription

c) The number of employees in the customer service department

d) The current version of Dynamics 365 Customer Service deployed

04. Reference Scenario: click here

You need to design the conversational behavior of the customer service agent so that it meets the requirements stated for it.

Which two actions should you perform? Each correct answer presents part of the solution

a) Create an agent flow that notifies a contact center supervisor when a conversation passes five turns.

b) Use classic orchestration and author a conversational language understanding intent for each request type the design team identified.

c) Configure the fallback topic so the agent hands the customer to a live representative.

d) Raise the agent's generative AI content moderation level so that low-confidence responses are suppressed before they reach the customer.

e) Enable generative AI orchestration so the agent can interpret requests it was not explicitly designed to handle.

05. Reference Scenario: click here

You need to recommend a delivery approach for the tier-1 requests that the customer service agent will address. The recommendation must satisfy the solution strategy requirements and must reach every customer the agent is planned to serve.

What should you recommend?

a) Build a custom agent in Copilot Studio that covers every tier-1 intent, then retire the self-service capabilities that ship with Dynamics 365 Contact Center.

b) Use the prebuilt Dynamics 365 Contact Center capabilities first, and extend them in Copilot Studio only where they fall short.

c) Train a custom small language model in Microsoft Foundry on three years of contact center transcripts and route tier-1 contacts to it.

d) Extend Microsoft 365 Copilot with a declarative agent that customers use for tier-1 requests.

06. Reference Scenario: click here

You need to recommend design guidance for the AI agent that will support sales cycle enablement. The guidance must cover Copilot Studio design best practices, including the agent's conversational user experience.

Which framework should you use?

a) Microsoft Power Platform Well-Architected framework

b) Success by Design

c) Microsoft Cloud Adoption Framework for Azure

d) The ALM Accelerator for Microsoft Power Platform

07. Reference Scenario: click here

You need to design the supplier correspondence agent so that it complies with the audit committee mandate while continuing to meet the requirement to handle correspondence from every supplier.

What should you include in the design?

a) Accept messages only from sender addresses on the approved supplier list and reject mail from any other address, so that only known suppliers reach the agent.

b) Include the full text of the supplier email in the agent's instructions so that the model has the complete context when deciding what to do about it.

c) Add an instruction that tells the agent to disregard any instruction it finds in the body of a supplier email.

d) Treat supplier correspondence as data for a fixed set of typed agent actions and validate each value that is extracted against the purchase order.

08. Reference Scenario: click here

You are designing the end-to-end test that follows one guest journey from a booking change in Dynamics 365 Commerce through to the support record in Dynamics 365 Customer Service. You need to design that test so that the testing and release requirements are met.

Which two actions should you perform? Each correct answer presents part of the solution.

a) Compare the agent’s answers with the answers that desk staff give today, and pass the test when the two agree.

b) Make the pass condition the state of the support record after the journey rather than the wording of the agent’s reply.

c) Confirm that the agent’s replies read correctly to a guest services supervisor at each step of the guest journey before the test is recorded as passed.

d) Run the tests in an environment seeded with booking and support records that match the shapes the agent will meet in production.

09. A financial services company uses Microsoft Dynamics 365 Finance. Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases. You need to recommend an automation solution for the review process.

The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?

a) Configure a task agent to generate fraud risk scores for the human analyst to review.

b) Export the data to a data lake for analysis in Microsoft Power BI.

c) Deploy an autonomous agent that closes non-fraud cases automatically.

d) Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.

10. Reference Scenario: click here

You need to design how the rights clearance agent records cleared permissions in the third-party portal. The design must keep working after the portal supplier changes the form layout. What should you use?

a) A custom connector generated from the clearance portal's page endpoints.

b) An agent flow that writes the cleared permissions to the portal's database.

c) Computer Use in Copilot Studio, so that the agent works the portal's screens from its own reasoning.

d) A Power Automate desktop flow, started from Copilot Studio, that replays recorded field selectors.

Answers:

Question: 01 Answer: d	Question: 02 Answer: b, c	Question: 03 Answer: a	Question: 04 Answer: c, e	Question: 05 Answer: b
Question: 06 Answer: a	Question: 07 Answer: d	Question: 08 Answer: b, d	Question: 09 Answer: a	Question: 10 Answer: c

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