Use this quick start guide to collect all the information about Microsoft Collaboration Communications Systems Engineer (MS-721) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MS-721 Microsoft Collaboration Communications Systems Engineer exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual MCA Microsoft 365 Collaboration Communications Systems Engineer certification exam.
The Microsoft Collaboration Communications Systems Engineer certification is mainly targeted to those candidates who want to build their career in Microsoft 365 domain. The Microsoft 365 Certified - Collaboration Communications Systems Engineer Associate exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of MCA Microsoft 365 Collaboration Communications Systems Engineer.
Microsoft Collaboration Communications Systems Engineer Exam Summary:
| Exam Name | Microsoft 365 Certified - Collaboration Communications Systems Engineer Associate |
| Exam Code | MS-721 |
| Exam Price | $165 (USD) |
| Duration | 120 mins |
| Number of Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Books / Training | MS-721T00-A: Collaboration Communications Systems Engineer |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Collaboration Communications Systems Engineer Sample Questions |
| Practice Exam | Microsoft MS-721 Certification Practice Exam |
Microsoft MS-721 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Plan and design collaboration communications systems (30-35%) |
|
| Plan and design Teams meetings |
- Plan and design Teams meeting policies and settings - Plan for PSTN audio conferencing - Plan for Teams meetings, webinars, and town halls - Recommend when to use Teams Premium - Recommend when to use Microsoft Copilot for Microsoft 365 in Teams - Recommend meeting types based on business requirements, including virtual appointments, webinars, town halls, and meetings - Recommend methods for assigning policies - Plan and design Teams policy packages |
| Plan and design Teams Phone and PSTN connectivity |
- Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts - Identify PSTN connectivity requirements - Recommend when to use Teams Phone Mobile - Plan for Operator Connect - Recommend an appropriate billing method for communications consumption - Plan for Shared Calling - Plan usage scenarios for service and user phone numbers - Plan for porting and/or acquiring phone numbers - Recommend devices for Teams Phone - Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices - Recommend when to use Survivable Branch Appliances (SBAs) - Plan and design Direct Routing call flows - Recommend a Session Border Controller (SBC) solution based on PSTN connectivity - Identify an appropriate compliance recording solution - Identify an appropriate certified contact center solution |
| Plan and design Teams-certified device solutions |
- Recommend a room configuration based on the meeting space - Recommend a room configuration based on customer and business requirements - Choose between Teams Rooms Basic and Teams Rooms Pro - Recommend a Teams Rooms device platform, including Windows and Android - Recommend Teams-certified devices - Recommend Teams Rooms certified components - Recommend when to use Cloud Video Interop (CVI) - Recommend when to use Direct Guest Join - Recommend an update strategy for Teams Meeting Room devices - Identify the requirements for a Microsoft Teams Rooms resource account - Identify the enrollment requirements for Microsoft Intune - Plan for advanced features on shared devices |
| Prepare the network for Teams |
- Perform a network analysis by using the Microsoft Teams Network Assessment Tool - Determine network readiness for Teams - Recommend when to use Enterprise Content Delivery Network (eCDN) - Specify the network configuration for certified devices - Determine network requirements by using the Network planner for Teams - Specify the optimal network architecture for Teams - Specify Teams Quality of Service (QoS) requirements and policies - Configure Teams for QoS - Configure Media Bit Rate (MBR) - Create and assign a network roaming policy - Configure the network topology - Configure tenant data upload for the Microsoft Call Quality Dashboard - Configure reporting labels for Call Analytics |
Configure and manage Teams meetings, webinars, and town halls (15-20%) |
|
| Configure and manage Teams meetings |
- Create and manage meeting policies, including policy packages and group policy assignment - Configure meeting settings - Configure avatars for Teams meetings - Configure Microsoft Mesh meetings in Microsoft Teams - Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features - Create and manage Teams meeting templates and meeting template policies - Configure controlled content meeting policies - Configure Cloud Video Interop policies - Configure meeting recording and transcription to support Copilot for Microsoft 365 - Configure virtual appointments, including advanced features |
| Configure and manage audio conferencing |
- Configure audio conferencing for Teams - Configure a default audio conferencing bridge - Configure an audio conference bridge number - Configure a toll-free conference bridge number - Assign a specific audio conferencing number to a user - Configure toll-free audio conferencing - Configure the audio conferencing numbers included in meeting invitations |
| Configure and manage Teams webinars |
- Configure webinar roles and presenter and attendee experience - Manage access to scheduling Teams webinars - Configure policies for Teams webinars - Configure in-org vs public webinars - Configure advanced webinar features - Configure attendee interaction for webinars |
| Configure and manage Teams Town halls |
- Configure Town Hall settings - Configure a Microsoft eCDN for Town halls - Configure advanced Town hall features - Configure Town halls with Teams, Viva Engage, and Microsoft Stream |
Configure and manage Teams Phone (25-30%) |
|
| Configure Teams Phone policies |
- Configure dial plans - Configure calling policies - Configure call park policies - Configure caller ID policies - Configure IP Phone policies - Configure mobility policies - Configure voicemail policies - Configure call hold policies - Configure outbound call restrictions - Configure inbound call blocking - Configure routing of unassigned numbers - Configure compliance recording policies |
| Configure auto attendants and call queues |
- Design call flows for auto attendants and call queues - Configure Teams Phone resource accounts - Assign licenses to resource accounts - Assign phone numbers to resource accounts, including toll-free phone numbers - Assign a resource account to an auto attendant or call queue - Choose an appropriate call queue routing method - Configure holidays for auto attendants and call queues - Configure custom Music on Hold (MoH) - Assign a dynamic caller ID policy for call queues - Configure voice applications policies for auto attendants and call queues |
| Configure dynamic emergency calling |
- Design a solution for dynamic emergency calling - Configure emergency calling locations - Configure emergency call routing policies - Configure emergency calling policies - Configure networks and locations (Location Information Service (LIS)) - Validate emergency address and emergency calling from Teams clients - Troubleshoot dynamic emergency address |
| Configure and manage users for Teams Phone |
- Assign a Teams Phone Standard license - Assign a Teams Calling Plan - Assign user dial plans - Assign phone numbers to users by using the Microsoft Teams admin center - Assign phone number in bulk by using PowerShell - Assign a verified emergency address location - Assign a calling policy to a user - Assign a Shared Calling policy to a user - Assign a private line to a user - Assign a voice routing policy to a Direct Routing user |
| Configure and manage calling features for Teams Phone |
- Configure voicemail - Configure group call pickup - Configure Call Forwarding - Configure Simultaneous Ring - Configure call delegation - Configure audio conferencing for a user - Assign a Dial-out from meetings policy for a user - Assign a call hold policy - Configure Shared Calling |
| Configure and manage Direct Routing for Teams Phone |
- Configure connectivity for Teams Phone to a SBC - Create and configure a PSTN gateway - Create PSTN usage records - Create and configure voice routes - Create and configure voice routing policies - Validate Direct Routing SBC connectivity - Troubleshoot Direct Routing by using the Teams admin center - Design and configure Location-Based Routing (LBR) - Design and configure Local Media Optimization (LMO) - Configure trunk translation rules - Configure on-network conferencing for Direct Routing - Configure SBA policies - Manage emergency call routing policies for Direct Routing |
Configure and manage Teams Rooms and devices (25-30%) |
|
| Manage and maintain Teams Rooms and devices |
- Configure device settings - Configure local network settings - Configure device updates - Recommend Conditional Access Policy MFA exceptions for Resource accounts - Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings - Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal - Specify Intune configuration requirements for Teams devices - Deploy common area phones, user phones, conference phones - Create and manage Teams device tags - Configure SIP Gateway and provision SIP devices - Manage and monitor shared space rooms that include bring-your-own devices - Monitor Teams device health - Troubleshoot authentication issues - Troubleshoot update issues - Troubleshoot remote provisioning issues - Troubleshoot Bluetooth beaconing |
| Configure and manage Teams Android devices |
- Configure IP phone policies - Create and configure device configuration profiles for Android based devices - Enable hotline for shared space devices - Deploy Android devices remotely - Configure custom displays for Teams Rooms on Android and Teams panels |
| Configure and manage Teams Windows devices |
- Specify domain group policy exclusions for Teams Rooms on Windows - Configure custom displays for Teams Rooms on Windows - Customize meeting room settings by using XML files on Windows - Configure settings for peripherals for Teams Room on Windows |
| Configure optional features for Teams Rooms and devices |
- Configure HDMI ingest and options - Configure a content camera - Configure Teams casting - Configure proximity join - Configure room remote - Configure Direct Guest Join - Configure hot desking on Teams shared devices - Configure AI-enabled voice and video capabilities for shared space devices |
To ensure success in MCA Microsoft 365 Collaboration Communications Systems Engineer certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Microsoft Collaboration Communications Systems Engineer (MS-721) exam.