01. Isolation requirements must apply every time a particular pump is worked on, whoever raises the job.
How should that be arranged?
a) A safety plan carrying the requirements, applied to the work for that asset
b) The isolation steps, entered as tasks on each work order as it is raised
c) A note on the asset record describing the isolation required
d) A crew type requiring the qualification to carry out isolation
02. Which statement describes how safety content reaches a work order?
a) It is applied by the security group the technician belongs to
b) It is entered directly on the work order by the planner
c) It is inherited from the location the asset sits in
d) It is carried by the safety plan applied to the work
03. A safety plan is attached to a job plan, and technicians report that the precautions are missing from some work orders.
What should the implementer examine?
a) Whether those orders were raised from the job plan carrying the plan
b) Whether the technicians hold the qualification the precautions require
c) Whether the asset records list the hazards the precautions address
d) Whether the work orders were generated at a site with its own safety rules
04. Why are hazards and precautions collected on a safety plan rather than written into each job plan?
a) So the precautions can be reported on without reference to the work
b) So the job plan can be applied at a different site from the safety plan
c) So the safety content is maintained once and applied where it is needed
d) So the job plan may be edited without approval from the safety function
05. A customer proposes recording lockout and tagout requirements as free-text instructions on each job plan, arguing that technicians read the instructions anyway.
Which assessment is sound?
a) It is unsound, because free text on each plan is never maintained as one control
b) The technician sees the requirement either way, so the control reaches the job
c) It is sound, provided the text is reviewed whenever the job plan changes
d) It is unsound, because job plans do not support free-text instructions
06. Two service desks in one organization describe the same fault under different classifications.
What is the practical consequence?
a) Requests from one desk cannot have an SLA applied, whatever it says
b) The requests are held at different levels of the organization hierarchy
c) One desk's requests cannot be converted into work orders
d) Reporting cannot group the fault, so its true volume stays hidden
07. An implementer is explaining why a service request and the work that resolves it are separate records.
Which two reasons are sound?
(Choose two.)
a) The request must be closed first, before the work may be raised
b) The request is held at organization level and the work at site level
c) The request records the demand, including requests that need no work
d) The work carries the planning and execution the request does not
08. What does classifying a service request through category, sub-category and issue provide?
a) The priority at which the request will be handled
b) A consistent description that reporting may then group
c) The team that will carry out the work once it is approved
d) The commitment the provider has made about response and resolution
09. A service desk finds that half of its requests are logged under one broad category, and reporting on them is uninformative.
What should the implementer do?
a) Extend the sub-categories and issues beneath that category
b) Route the requests through a workflow so each is reviewed on arrival
c) Apply an SLA to the category so the requests are tracked more closely
d) Create additional top-level categories and redistribute the requests
10. A planner argues that routes are unnecessary because a job plan with one task per asset achieves the same round.
Which assessment is sound?
a) The plan approach is sound, since both produce one work order for the round
b) The plan approach is unsound, since the assets become plan content and every change to the round changes the plan
c) The route approach is unsound, since a route cannot carry the task detail
d) The plan approach is unsound, since a job plan may not contain more than one task