SmartCloud Control Desk Service Request Management Implementation Books
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- Microsoft Certification
- 62-193: Microsoft Technology Literacy for Educators
- AI-102: Designing and Implementing a Microsoft Azure AI Solution
- AI-900: Microsoft Azure AI Fundamentals
- AZ-104: Microsoft Azure Administrator
- AZ-120: Planning and Administering Microsoft Azure for SAP Workloads
- AZ-204: Developing Solutions for Microsoft Azure
- AZ-305: Designing Microsoft Azure Infrastructure Solutions
- AZ-400: Designing and Implementing Microsoft DevOps Solutions
- AZ-500: Microsoft Azure Security Technologies
- AZ-800: Microsoft Administering Windows Server Hybrid Core Infrastructure
- AZ-801: Microsoft Configuring Windows Server Hybrid Advanced Services
- AZ-900: Microsoft Azure Fundamentals
- DP-100: Designing and Implementing a Data Science Solution on Microsoft Azure
- DP-203: Data Engineering on Microsoft Azure
- DP-300: Administering Microsoft Azure SQL Solutions
- DP-500: Designing and Implementing Enterprise-Scale Analytics Solutions Using Microsoft Azure and Microsoft Power BI
- DP-900: Microsoft Azure Data Fundamentals
- MB-210: Microsoft Dynamics 365 Sales Functional Consultant
- MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
- MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- MB-260: Microsoft Dynamics 365 Customer Insights Data Specialist
- MB-310: Microsoft Dynamics 365 Finance Functional Consultant
- MB-330: Microsoft Dynamics 365 Supply Chain Management Functional Consultant
- MB-500: Microsoft Dynamics 365 Finance and Operations Apps Developer
- MB-700: Microsoft Dynamics 365 Finance and Operations Apps Solution Architect
- MB-800: Microsoft Dynamics 365 Business Central Functional Consultant
- MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
- MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
- MS-700: Managing Microsoft Teams
- MS-721: Microsoft Collaboration Communications Systems Engineer
- MS-900: Microsoft 365 Fundamentals
- PL-100: Microsoft Power Platform App Maker
- PL-200: Microsoft Power Platform Functional Consultant
- PL-300: Microsoft Power BI Data Analyst
- PL-400: Microsoft Power Platform Developer
- PL-500: Microsoft Power Automate RPA Developer
- PL-600: Microsoft Power Platform Solution Architect
- PL-900: Microsoft Power Platform Fundamentals
- SC-100: Microsoft Cybersecurity Architect
- SC-200: Microsoft Security Operations Analyst
- SC-300: Microsoft Identity and Access Administrator
- SC-400: Administering Information Protection and Compliance in Microsoft 365
- SC-900: Microsoft Security Compliance and Identity Fundamentals
- AVIXA Certification
- CryptoConsortium Certification
- IBM Certification
- C1000-005: IBM DataPower Gateway V7.6 Solution Implementation
- C1000-010: IBM Operational Decision Manager Standard V8.9.1 Application Development
- C1000-043: IBM Blueworks Live and Business Automation Workflow Business Analyst v18
- C1000-056: IBM App Connect Enterprise V11 Solution Development
- C1000-058: IBM MQ V9.1 System Administration
- C1000-059: IBM AI Enterprise Workflow V1 Data Science Specialist
- C1000-068: Foundations of IBM Blockchain Platform V2
- C1000-080: IBM Business Automation Workflow v19 Application Development using Integration Designer
- C1000-082: IBM Spectrum Protect V8.1.9 Administration
- C1000-085: IBM Netezza Performance Server V11.x Administrator
- C1000-107: IBM Netcool Operations Insight v1.6.1 Administration
- C1000-110: IBM Cloud Pak System v2.3.x Architecture
- C1000-112: IBM Fundamentals of Quantum Computation Using Qiskit v0.2X Developer
- C1000-116: IBM Business Automation Workflow V20.0.0.2 using Workflow Center Development
- C1000-119: IBM Cloud Professional SRE v2
- C1000-120: IBM Security Verify SaaS v1 Administrator
- C1000-126: IBM WebSphere Hybrid Edition V5.0 Solution Architecture
- C1000-127: IBM Security Guardium v11.x Administrator
- C1000-132: IBM Maximo Manage v8.0 Implementation
- C1000-137: IBM Spectrum Protect V8.1.12 Implementation
- C1000-138: IBM API Connect v10.0.3 Solution Implementation
- C1000-141: IBM Maximo Manage v8.x Administrator
- C1000-143: IBM Cloud Pak for Watson AIOps v3.2 Administrator
- C1000-146: IBM Spectrum Protect Plus V10.1.9 Implementation
- C1000-147: IBM Cloud Pak for Integration v2021.4 Solution Architect
- C1000-150: IBM Cloud Pak for Business Automation v21.0.3 Administration
- C1000-151: IBM Aspera High-Speed Transfer Server v4.3 Administration
- C1000-156: IBM Security QRadar SIEM V7.5 Administration
- C1000-161: IBM Instana V1.0.243 Administration
- C1000-162: IBM Security QRadar SIEM V7.5 Analysis
- C1000-163: IBM Security QRadar SIEM V7.5 Deployment
- C1000-166: IBM Cloud Professional Developer v6
- C1000-169: IBM Cloud Associate SRE V2
- C1000-170: IBM Cloud Technical Advocate v5
- C1000-171: IBM App Connect Enterprise V12.0 Developer
- C1000-172: IBM Cloud Professional Architect v6
- C1000-173: IBM Cloud Pak for Data V4.7 Architect
- C1000-174: IBM WebSphere Application Server Network Deployment v9.0.5 Administrator
- C1000-175: Foundations of IBM Security QRadar SIEM V7.5
- C1000-176: IBM Cloud Advanced Architect v2
- C2010-068: IBM Rhapsody for Systems V8
- C2010-653: Fundamentals of IBM TRIRIGA Application Platform V3.2.1 Application Development
- C2090-623: IBM Cognos Analytics Administrator V11
- C9510-401: IBM WebSphere Application Server Network Deployment V8.5.5 and Liberty Profile System Administration
- S1000-007: IBM AIX v7 Administrator Specialty
- S2000-005: IBM Cloud for Financial Services v1 Specialty
- S2000-016: IBM Cloud DevSecOps v1 Specialty
- S2000-019: IBM Cloud for SAP v1 Specialty
- S2000-021: IBM Cloud Pak for Security V1.10 Administrator Specialty
- GIAC Certification
- GASF: GIAC Advanced Smartphone Forensics
- GAWN: GIAC Assessing and Auditing Wireless Networks
- GBFA: GIAC Battlefield Forensics and Acquisition
- GCCC: GIAC Critical Controls Certification
- GCDA: GIAC Certified Detection Analyst
- GCED: GIAC Certified Enterprise Defender
- GCFA: GIAC Forensic Analyst
- GCFR: GIAC Cloud Forensics Responder
- GCIA: GIAC Intrusion Analyst
- GCIH: GIAC Incident Handler
- GCIP: GIAC Critical Infrastructure Protection
- GCLD: GIAC Cloud Security Essentials
- GCPM: GIAC Project Manager
- GCSA: GIAC Cloud Security Automation
- GDAT: GIAC Defending Advanced Threats
- GDSA: GIAC Defensible Security Architect
- GIME: GIAC iOS and macOS Examiner
- GISF: GIAC Information Security Fundamentals
- GISP: GIAC Information Security Professional
- GMLE: GIAC Machine Learning Engineer
- GMOB: GIAC Mobile Device Security Analyst
- GMON: GIAC Continuous Monitoring
- GPEN: GIAC Penetration Tester
- GPYC: GIAC Python Coder
- GREM: GIAC Reverse Engineering Malware
- GRTP: GIAC Red Team Professional
- GSEC: GIAC Security Essentials
- GSLC: GIAC Security Leadership
- GSNA: GIAC Systems and Network Auditor
- GSOC: GIAC Security Operations Certified
- GSOM: GIAC Security Operations Manager
- GWEB: GIAC Certified Web Application Defender
- GXPN: GIAC Exploit Researcher and Advanced Penetration Tester
- CompTIA Certification
- 220-1101: CompTIA A+ (Core 1)
- 220-1102: CompTIA A+ (Core 2)
- CAS-004: CompTIA Advanced Security Practitioner
- CLO-002: CompTIA Cloud Essentials+
- CS0-002: CompTIA Cybersecurity Analyst
- CS0-003: CompTIA Cybersecurity Analyst
- CV0-003: CompTIA Cloud+
- DA0-001: CompTIA Data+
- DS0-001: CompTIA DataSys+
- FC0-U61: CompTIA IT Fundamentals+
- N10-008: CompTIA Network+
- PK0-005: CompTIA Project+
- PT0-002: CompTIA PenTest+
- SK0-005: CompTIA Server+
- SY0-601: CompTIA Security+
- SY0-701: CompTIA Security+
- XK0-005: CompTIA Linux+
- ISACA Certification
- CCAK: ISACA Certificate of Cloud Auditing Knowledge
- CDPSE: ISACA Data Privacy Solutions Engineer
- CGEIT: ISACA Governance of Enterprise IT
- CISA: ISACA Information Systems Auditor
- CISM: ISACA Information Security Manager
- COBIT Foundation: ISACA COBIT 2019 Foundation
- CRISC: ISACA Risk and Information Systems Control
- ISACA COBIT Design and Implementation
- ISACA Cybersecurity Audit
- ISACA Data Science Fundamentals
- ISACA IT Audit Fundamentals
- ISACA IT Risk Fundamentals
- ISACA Implementing the NIST Cybersecurity Framework Using COBIT 2019
- ISACA Software Development Fundamentals
- ISC2 Certification
- CC: ISC2 Certified in Cybersecurity
- CCSP: ISC2 Cloud Security Professional
- CGRC: ISC2 Governance, Risk and Compliance
- CISSP-ISSAP: ISC2 Information Systems Security Architecture Professional
- CISSP-ISSEP: ISC2 Information Systems Security Engineering Professional
- CISSP-ISSMP: ISC2 Information Systems Security Management Professional
- CISSP: ISC2 Information Systems Security Professional
- CSSLP: ISC2 Secure Software Lifecycle Professional
- HCISPP: ISC2 HealthCare Information Security and Privacy Practitioner
- SSCP: ISC2 Systems Security Practitioner
- Python Institute Certification
- CIW Certification
- 1D0-181: CIW Artificial Intelligence Associate
- 1D0-184: CIW AI Data Science Specialist
- 1D0-541: CIW Database Design Specialist
- 1D0-610: CIW Web Foundations Associate
- 1D0-61A: CIW Internet Business Associate
- 1D0-61B: CIW Site Development Associate
- 1D0-61C: CIW Network Technology Associate
- 1D0-621: CIW User Interface Designer
- 1D0-622: CIW Data Analyst
- 1D0-623: CIW Social Media Strategist
- 1D0-671: CIW Web Security Associate
- 1D0-720: CIW Advanced HTML5 and CSS3 Specialist
- 1D0-724: CIW Multimedia Specialist
- 1D0-725: CIW Ecommerce Services Specialist
- 1D0-735: CIW JavaScript Specialist
- Microsoft Certification
- Dell Certification
- D-AV-DY-23: Dell Technologies Avamar Deploy 2023
- D-AV-OE-23: Dell Technologies Avamar Operate 2023
- D-CI-DS-23: Dell Technologies Cloud Infrastructure Design 2023
- D-CIS-FN-23: Dell Technologies Cloud Infrastructure and Services Foundations 2023
- D-CS-DS-23: Dell Technologies Cloud Services Design 2023
- D-CSF-SC-23: Dell Technologies NIST Cybersecurity Framework 2023
- D-DP-DS-23: Dell Technologies Data Protection Design 2023
- D-DP-FN-23: Dell Technologies Data Protection and Management Foundations 2023
- D-ECS-DY-23: Dell Technologies ECS Deploy 2023
- D-ECS-OE-23: Dell Technologies ECS Operate 2023
- D-ISM-FN-23: Dell Technologies Information Storage and Management Foundations 2023
- D-MN-OE-23: Dell Technologies Metro Node Operate 2023
- D-MSS-DS-23: Dell Technologies Midrange Storage Solutions Design 2023
- D-NWG-FN-23: Dell Technologies Networking Foundations 2023
- D-NWR-DY-23: Dell Technologies NetWorker Deploy 2023
- D-PCM-DY-23: Dell Technologies PowerSwitch Campus Deploy 2023
- D-PCR-DY-23: Dell Technologies PowerProtect Cyber Recovery Deploy 2023
- D-PDC-DY-23: Dell Technologies PowerSwitch Data Center Deploy 2023
- D-PDD-DY-23: Dell Technologies PowerProtect DD Deploy 2023
- D-PDD-OE-23: Dell Technologies PowerProtect DD Operate 2023
- D-PDM-DY-23: Dell Technologies PowerProtect Data Manager Deploy 2023
- D-PE-FN-23: Dell Technologies PowerEdge Foundations 2023
- D-PE-OE-23: Dell Technologies PowerEdge Operate 2023
- D-PEMX-DY-23: Dell Technologies PowerEdge MX Modular Deploy 2023
- D-PM-IN-23: Dell Technologies PowerMax Install 2023
- D-PM-MN-23: Dell Technologies PowerMax Maintenance 2023
- D-PSC-DS-23: Dell Technologies PowerScale Design 2023
- D-PSC-DY-23: Dell Technologies PowerScale Deploy 2023
- D-PSC-MN-23: Dell Technologies PowerScale Maintenance 2023
- D-PST-DY-23: Dell Technologies PowerStore Deploy 2023
- D-PST-OE-23: Dell Technologies PowerStore Operate 2023
- D-PVM-DS-23: Dell Technologies PowerMax and VMAX Family Solutions Design 2023
- D-PVM-OE-23: Dell Technologies PowerMax and VMAX Family Solutions Operate 2023
- D-PWF-DS-23: Dell Technologies PowerFlex Design 2023
- D-UN-DY-23: Dell Technologies Unity Deploy 2023
- D-UN-OE-23: Dell Technologies Unity Operate 2023
- D-VXR-DY-23: Dell Technologies VxRail Deploy 2023
- D-VXR-OE-23: Dell Technologies VxRail Operate 2023
- D-ZT-DS-23: Dell Technologies Zero Trust Design 2023
- Check Point Certification
- LPI Certification
- 010-160: LPI Linux Essentials - 010
- 020-100: LPI Security Essentials - 020
- 030-100: LPI Web Development Essentials - 030
- 101-500: LPI Linux Administrator - 101
- 102-500: LPI Linux Administrator - 102
- 201-450: Linux Engineer - 201
- 202-450: Linux Engineer - 202
- 300-300: LPI Mixed Environment - 300
- 303-300: LPI Security - 303
- 305-300: LPI Virtualization and Containerization
- 306-300: LPI High Availability and Storage Clusters
- 701-100: LPI DevOps Tools Engineer - 701
- 702-100: LPI BSD Specialist - 702
- Veritas Certification
- VCS-260: Administration of Veritas InfoScale Availability 7.3 for UNIX/Linux
- VCS-261: Administration of Veritas InfoScale Storage 7.3 for UNIX/Linux
- VCS-284: Administration of Veritas NetBackup 10.x
- VCS-285: Administration of Veritas NetBackup 10.x and NetBackup Appliances 5.x
- VCS-324: Administration of Veritas Enterprise Vault 12.3
- VCS-325: Administration of Veritas Backup Exec 20.1
- VCS-326: Administration of Veritas Backup Exec 21
- VCS-413: Administration of Veritas eDiscovery Platform 8.2 for Administrators