HDI Help Center Analyst HDI-SCA

Shape your Career Path with Help Desk Institute (HDI) Certification

For a rising variety of IT professionals, help or help desk jobs functions as a profession launch pad. These organizational models often belong to a bigger IT group, and their job is to offer info and support to customers. These job capabilities have lots in widespread and are in sturdy demand. In its present Occupational Outlook Handbook, the U.S. Bureau of Labor Statistics describes these positions as "Computer support specialists."

"Employment of computer support professionals is projected to develop 12 % from 2014 to 2024, quicker than the average for all occupations. Extra assist companies will likely be wanted as organizations improve their laptop gear and software program."

The same supply additionally signifies that average pay for such positions is $51,470 each year, or $24.75 an hour. It is the lowest pay charge for all the computer jobs they cover, which explains why it is such a typical level of entry for IT professionals simply getting began.

Help Desk Cert

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