Use this quick start guide to collect all the information about Microsoft Collaboration Communications Systems Engineer (MS-721) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MS-721 Microsoft Collaboration Communications Systems Engineer exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual MCE Microsoft 365 Collaboration Communications Systems Engineer certification exam.
The Microsoft Collaboration Communications Systems Engineer certification is mainly targeted to those candidates who want to build their career in Microsoft 365 domain. The Microsoft 365 Certified - Collaboration Communications Systems Engineer Associate exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of MCE Microsoft 365 Collaboration Communications Systems Engineer.
Microsoft Collaboration Communications Systems Engineer Exam Summary:
| Exam Name | Microsoft 365 Certified - Collaboration Communications Systems Engineer Associate |
| Exam Code | MS-721 |
| Exam Price | $165 (USD) |
| Duration | 120 mins |
| Number of Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Books / Training | MS-721T00-A: Collaboration Communications Systems Engineer |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Collaboration Communications Systems Engineer Sample Questions |
| Practice Exam | Microsoft MS-721 Certification Practice Exam |
Microsoft MS-721 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Plan and design collaboration communications systems (25-30%) |
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| Plan and design Teams meetings |
- Plan and design Teams meeting policies and settings - Plan for PSTN audio conferencing - Plan for Teams webinars, live events, and town halls - Compare capabilities and features of Teams Core and Teams Premium - Recommend meeting types based on business requirements (virtual appointments, webinars, live events, town halls and Teams meetings) - Design Teams policy packages (includes meeting policies, calling policies, and live events policies) - Recommend methods for assigning policies |
| Plan and design Teams Phone and PSTN connectivity |
- Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts - Identify PSTN connectivity requirements - Plan for Teams Phone Mobile - Plan for Operator Connect - Plan for Communication Credits or pay-as-you-go calling subscriptions - Plan for Shared Calling - Plan usage scenarios for service and user phone numbers - Choose between porting and acquiring phone numbers - Plan a solution to acquire or port phone numbers based on PSTN connectivity method (DR, OC, TPM, Teams Calling Plans) - Recommend Teams Phone devices - Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices - Recommend when to use Survivable Branch Appliances (SBAs) - Plan and design Direct Routing call flows - Recommend a Session Border Controller (SBC) solution based on PSTN connectivity - Identify an appropriate compliance recording solution - Identify an appropriate certified contact center solution - Plan for SBC and SBA updates |
| Plan and design Teams-certified device solutions |
- Recommend a room configuration based on the meeting space - Recommend a room configuration based on customer and business requirements - Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro - Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub) - Recommend Teams-certified devices - Recommend Teams Rooms certified components - Recommend when to use coordinated meetings - Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join - Recommend an update strategy for Teams Meeting Room devices - Identify the requirements for a Microsoft Exchange Online resource account - Identify the enrollment requirements for Microsoft Intune - Plan for advanced features on shared devices |
| Prepare the network for the deployment of Teams |
- Perform a network analysis by using the Microsoft Teams Network Assessment Tool - Determine network readiness for Teams - Determine Enterprise Content Delivery Network (eCDN) requirements for Teams live events and town halls - Specify the network configuration for certified devices - Determine network requirements by using the Network planner for Teams - Specify the optimal network architecture for Teams - Specify Teams Quality of Service (QoS) requirements and policies - Validate local internet breakout strategy for client media optimization - Validate VPN split tunneling - Validate DNS resolves to the nearest point of entry in Microsoft 365 - Configure Teams for QoS - Configure Media Bit Rate (MBR) - Create and assign a network roaming policy - Configure the network topology - Configure tenant data upload for the Microsoft Call Quality Dashboard - Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard - Configure reporting labels for Call Analytics |
| Troubleshoot call failures and session quality |
- Troubleshoot a missing dial pad - Troubleshoot voice & meeting issues by using self-help diagnostics in the Microsoft 365 admin center - Troubleshoot Entra ID sign-in issues for Teams phones - Interpret Teams media flows - Troubleshoot tenant dial plans by using regular expressions and PowerShell - Interpret E.164 normalization rules to resolve dialing issues - Interpret reverse number lookup to resolve caller ID issues - Diagnose call failures - Troubleshoot dynamic emergency address by using client debug logs - Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams - Troubleshoot calls by using Advanced Call Analytics - Troubleshoot calls by using the Microsoft Call Quality Dashboard - Inspect PSTN usage reports for SIP call failures |
Configure and manage Teams meetings, webinars, and town halls (15-20%) |
|
| Configure and manage Teams meetings |
- Create and manage meeting policies - Configure meeting settings - Configure and manage Teams webinars - Configure avatars for Teams meetings - Configure immersive spaces for Teams meetings - Configure and manage Teams Premium meeting features - Create and manage Teams meeting templates and policies |
| Configure and manage audio conferencing |
- Configure audio conferencing for Teams - Configure a default audio conferencing bridge - Configure an audio conference bridge number - Configure a toll-free conference bridge number - Assign a specific audio conferencing number to a user - Configure toll-free audio conferencing - Configure the audio conferencing numbers included in meeting invitations |
|
Configure and manage live events, webinars, and town halls
|
- Configure the Live events settings
- Create and manage live events policies - Configure meeting and event roles - Configure live events and town halls with Teams, Viva Engage, and Microsoft Stream - Configure in-org vs public town halls - Configure town halls with Teams Premium - Manage access to scheduling Teams webinars - Configure policies for Teams webinars - Configure in-org vs public webinars - Configure webinars with Teams Premium - Configure attendee interaction for webinars |
Configure and manage Teams Phone (25-30%) |
|
| Configure Teams Phone policies |
- Create a dial plan - Configure calling policies - Configure call park policies - Configure caller ID policies - Configure call hold policies for users - Configure outbound call restrictions - Configure inbound call blocking - Configure routing of unassigned numbers - Assign voice policies through policy packages - Configure compliance recording policies |
| Configure auto attendants and call queues |
- Design call flows for auto attendants and call queues - Configure auto attendants and call queues - Deploy channel-based call queues - Configure resource accounts - Assign licenses to resource accounts - Assign phone number to resource accounts - Assign a resource account to an auto attendant or call queue - Configure Microsoft 365 groups for voicemail - Interpret call queue conference mode - Interpret call queue routing methods - Configure holidays for auto attendants and call queues - Configure custom Music on Hold (MoH) - Assign a dynamic caller ID policy for call queues - Configure voice applications policies for auto attendants and call queues |
| Configure dynamic emergency calling |
- Design dynamic emergency calling scenarios - Configure emergency calling locations - Configure emergency calling policies - Configure networks and locations (Location Information Service (LIS)) - Validate emergency address and emergency calling from Teams clients - Enable external location lookup mode |
| Configure and manage users for Teams Phone |
- Assign a Teams Phone Standard license - Assign a Teams Calling Plan - Assign user dial plans - Assign phone numbers to users by using the Microsoft Teams admin center - Assign phone number to users by using PowerShell - Assign a verified emergency address location - Assign a calling policy to a user - Assign a voice routing policy to a Direct Routing user |
| Configure and manage calling features for Teams Phone |
- Configure voicemail for users - Configure group call pickup for users - Configure Call Forwarding - Configure Simultaneous Ring - Configure call delegation for users - Enable and configure audio conferencing for a user - Assign a Dial-out from meetings policy for a user - Assign a call hold policy for a user
- Configure Shared Calling
|
| Configure and manage Direct Routing for Teams Phone |
- Configure connectivity for Teams Phone to a SBC - Create and configure an online PSTN gateway - Create PSTN usage records - Create and configure a voice route - Create and configure voice routing policies - Validate Direct Routing SBC connectivity - Troubleshoot firewall issues for Direct Routing - Troubleshoot certificate issues for Direct Routing - Troubleshoot Direct Routing SBC connectivity - Troubleshoot SIP option issues for Direct Routing - Investigate and diagnose calling issues by using an SBC SIP trace - Design and configure Location-Based Routing (LBR) - Design and configure Local Media Optimization (LMO) - Configure trunk translation rules - Configure on-network conferencing for Direct Routing - Configure an SBA - Manage emergency call routing policies for Direct Routing |
Configure and manage Teams Rooms and devices (25-30%) |
|
| Maintain Teams Rooms and devices |
- Configure device settings - Configure IP phone policies - Configure local network settings - Configure security and updates - Configure Conditional Access Policy MFA exception for Resource accounts - Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings - Create and configure device configuration profiles for Android based devices - Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal - Configure Intune policies for Teams devices - Configure Intune Configuration profiles (for Windows MTRs) - Enable advanced voice capabilities for shared space devices - Enable hotline for shared space devices - Configure Virtual frontdesk - Deploy common area phones, user phones, conference phones - Create and manage Teams device tags - Deploy Android devices remotely - Configure SIP Gateway - Monitor Teams device health - Troubleshoot authentication issues - Troubleshoot update issues - Troubleshoot remote provisioning issues - Troubleshoot Bluetooth beaconing |
| Configure and manage Teams Rooms on a Surface Hub or Windows |
- Configure the authentication type during a Surface Hub out-of-box-experience (OOBE) setup - Configure meeting room settings on a Surface Hub device - Create and validate a Surface Hub provisioning package - Assign a provisioning package to a Surface Hub - Specify domain group policy exclusions for Teams Rooms on Windows - Configure custom displays for Teams Rooms on Windows - Customize meeting room settings by using XML files on Windows - Configure settings for peripherals for Teams Room on Windows - Monitor Surface Hub health with Azure Monitor - Manage Surface Hub Updates via Update Rings |
| Configure optional features for Teams Rooms and devices |
- Configure HDMI ingest and options - Configure a content camera - Configure Teams casting - Auto accept a proximity join - Allow room remote - Configure an intelligent speaker - Configure Direct Guest Join - Configure hot desking on Teams shared devices
- Configure Hotline phones
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To ensure success in MCE Microsoft 365 Collaboration Communications Systems Engineer certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Microsoft Collaboration Communications Systems Engineer (MS-721) exam.